Rangay Bank Official Site

Introducing Rang-ay Mobile Banking App, your all-in-one financial companion. This App simplifies your financial management with essential features like instant access to your account balance, buy load, hassle-free bills payments, and effortless fund transfers to other accounts and other banks via Instapay. With intuitive navigation and robust security measures, it ensures a smooth and secure banking expirience from your smarthphone. Stay in control of your finances effortlessly with Rang-ay Mobile Banking App.

Frequently Ask Questions about Rang-ay Mobile Banking App

I. BENEFITS & FEATURES
 
    1.    What can I do with my Rang-ay Bank mobile banking app?
        You can perform the following transactions and access the features below:
             •       Check your deposit account balances (24/7)
             •       Transfer funds to other Rang-ay Bank deposit accounts
             •       Transfer funds to other Instapay participating banks. You can check all the Instapay participating banks on the following URL
                        https://www.bsp.gov.ph/PaymentAndSettlement/Instapay%20Participants.pdf
             •        View your account’s transaction history (up to 6 months)
             •        Buy load (Globe, TM, Smart & DITO)
             •        Bills payment (through ECPay). You can check all billers on the following URL https://www.ecpay.com.ph/search-partner?name=
             •        Can save and share image of transaction details.
 
 
      2.    How do I sign-up to Rang-ay Bank mobile banking app?
             •        Visit the branch where you initially opened your account to ensure that your customer application registration form is updated,
                       specifically your ID, existing mobile number and email address.
            •          After completing the update of your CARF, you can proceed with downloading and installing the application from the Google Play
                        Store for Android devices and the Apple Store for iOS devices.
            •          To initiate the account setup process, open the application simply select “I have an account” on the login screen and agree to the
                        terms and conditions as well as the privacy policy. 
            •          Complete the activation by providing your last name, birth date, document number (the ID number used to open your bank
                        account), and account number.
            •          Proceed by clicking the “next” button and you will receive a 6-digit OTP code on your registered mobile phone number.
            •          Once you’ve verified the OTP, set your desired 6-digit pin and optionally register for biometric login.
            •          Once these steps are completed, you are fully registered for the Rang-Ay Bank mobile banking app. Simply click “get started” to
                       begin using the app. All active accounts will appear on the app once activated including other deposits accounts, term deposit          
                       and loan accounts.
 
       3.    What are the transaction limits of the services in the mobile app?
 
 

Transactions

Maximum Limit  Transactions

Maximum Daily Transactions

1.       Rang-ay to Rang-ay Account (self transfer )

₱25,000.00

₱100,000.00

2.      Rang-ay to Rang-ay Account 

₱25,000.00

₱100,000.00

3.   Rang-ay Account to Other Banks Account (via InstaPay)

                     ₱25,000.00                            ₱50,000.00

4.    What are the charges for the services in the mobile app?

Transactions

Charge

1.     Rang-ay to Rang-ay Account (self transfer)

₱1.00 

2.     Rang-ay to Rang-ay Account (to other Rang-ay Branch )

₱3.00

3.   Rang-ay Account to Other Banks Account (via InstaPay)

₱15.00

4.       Bills Payment

₱10.00

5.      Buy Load

₱0.00

II. SECURITY

        1. What is the OS and OS version requirement for using the Mobile App?
                • Minimum Android OS version 8.1 (Oreo)
                • Minimum Apple IOS 13

2. Can I install the Rang-ay Bank Mobile Banking App on multiple smartphone devices?

You can only use one device and simultaneous login is not allowed.

3. How can I request a new PIN if forgotten?

Just simply click reset button and reactivate your account on the mobile application and nominate your new pin.

          4. What should I do if my device gets stolen or gets lost?

You may call our Head office at (072) 242-5661 to 63 or email [email protected], [email protected] or [email protected]
to request for temporary deactivation. You can also directly message our official Facebook page https://www.facebook.com/rangaybank for your request.

          5. Can I access the Rang-ay Bank Mobile Banking App outside the Philippines?

                 The App is accessible anywhere provided there is an internet connection available. Financial transactions will require a One-Time Password (OTP) to be
sent to your registered Philippine mobile number. If you are out of the country and have activated your local mobile telco provider’s roaming services,                               corresponding charges will apply for receiving OTP and/or SMS alerts while you are out of the country.

          6. Why am I being logged out of the App?

An added security feature of the Rang-ay Bank Mobile App is the session timeout. This means that our system automatically logs you out of the app if you                        have left your session idle for a certain period.

          7. All financial transactions will require OTP?

Yes, all transactions will require OTP to protect the user from unauthorized transactions. OTP will be sent to your registered phone.

8. Is the app secured?

• The app is supported with 6 digit PIN and a biometrics credentials to confirm the authorize access of the app.
                • Transaction limits are in place and Instapay transactions are secured and encrypted.
                • The app is currently enrolled with ePLDT’s Vulnerability Management as-a-Service (VMaaS) to monitor possible threats and prevent potential security                                 incidents.
               • Transaction limits set for additional security.

         9. How can I deactivate my mobile banking?

There are two types of deactivation, permanent deactivation and temporary deactivation.Temporary deactivation, also known as device deactivation, will                       allow the user to disable the mobile banking app on the particular mobile device. Other device where the app is installed can still access the service. To do                     this, tap the Settings option on the lower part of the dashboard screen and select Deactivate Device.

                 For permanent deactivation, please visit the branch where you opened your account and request for the permanent deactivation of the mobile banking                           service. You will be asked to present a valid ID, fill-out and sign a form. The service will be disabled within 24 hours.

III. LIMITATIONS

1. Only existing account holders can register on the mobile application.
        2. Online onboarding for new clients is not available.
        3. Face recognition is not supported in logging-in on the mobile banking.

IV. REMINDERS

1. Go to the branch where you opened your account and update your Customer Account and Registration Form (CARF) including your phone number and
                email to be able to get access on the Rang-ay Bank mobile application.
        2. Do not click any suspicious links through SMS, emails and any messaging app channels asking for personal information. Phishing attempts often mimic                            legitimate sources to trick users into providing sensitive data or downloading malicious software.
        3. Update your apps regularly. Updates often contain patches for newly discovered security vulnerabilities.

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